1. Controller
Bee Accountancy Ltd is the controller of personal information collected through this website, enquiry forms, direct messages, and client communications. Our company details are set out at the top of this page.
2. Information we may collect
We may collect your name, email address, phone number, business name, business type, bookkeeping or training needs, message content, preferred contact method, and information you choose to provide through forms, WhatsApp, Instagram, email, or other communications.
If you become a client, we may also process business records, bookkeeping data, invoices, receipts, bank transaction information, VAT information, payroll-related information, software access details, and other information needed to provide the agreed service.
We may collect limited technical information about website use, such as device information, browser type, pages visited, approximate location derived from IP address, and cookie information where applicable.
3. How we use your information
We use personal information to respond to enquiries, assess your requirements, provide quotes, onboard clients, deliver agreed services, manage payments and records, communicate with you, maintain website security, improve our services, and comply with legal, regulatory, accounting, and tax obligations.
4. Lawful bases
Depending on the context, we rely on one or more of the following lawful bases: taking steps before entering into a contract, performing a contract, complying with legal obligations, our legitimate interests in running and protecting our business, and your consent where consent is required, such as for certain marketing communications or optional cookies.
5. Marketing
We will only send marketing communications where we have a lawful basis to do so. You can ask us to stop sending marketing messages at any time by using the unsubscribe option where available or by contacting us through the website.
6. Sharing information
We may share information with service providers and professional partners where needed to operate the website, manage enquiries, communicate with you, provide bookkeeping or training services, process payments, store records, maintain software systems, or comply with the law. This may include providers such as website hosting services, form providers, communication platforms, cloud accounting software providers, payment processors, IT providers, professional advisers, regulators, or public authorities.
We do not sell your personal information.
7. International transfers
Some third-party providers may process information outside the UK. Where this happens, we will take reasonable steps to ensure that appropriate safeguards or lawful transfer mechanisms are in place where required by data protection law.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, and meeting legal or regulatory requirements. Client records may normally be kept for up to six years after the end of the client relationship unless a different period is required or appropriate.
9. Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No online service can be guaranteed completely secure, so you should avoid sending highly sensitive information unless we have agreed a suitable method for doing so.
10. Your rights
Depending on the circumstances, you may have rights to access your personal information, ask for inaccurate information to be corrected, request deletion, restrict processing, object to processing, request data portability, and withdraw consent where processing is based on consent.
You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection. You can find more information at ico.org.uk.
11. Children
Our website and services are intended for businesses and adults. They are not directed at children.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.